Video Surveillance

The LIONWISE integrated IP video surveillance package provides a powerful investigative tool to help business owners manage and reduce shrinkage. The package enables quick and easy identification of questionable POS transactions (exceptions) that require further investigation. Exceptions such as sweet-hearting, under rings, voids, no sales, refunds, and cashier mistakes are overlaid directly onto the stored video. You can then remotely (and discreetly) sort, search, and playback with a single-click. The remote access is done via a standard Web browser running on a standard PC. The system is also capable of triggering a notification via e-mail, phone call or pager when one of these exceptions is detected.

Benefits of LIONWISE POS Integration with video surveillance:

• Overlays POS transaction text data directly on the video
• Detects questionable transactions such as: no sales, voids and refunds
• Creates an event list of questionable transactions for quick access
• Alert (exception) notification via e-mail, phone, fax or pager
• Remote investigation capability for storeowner and security specialist
• Supports multiple cash register/pos terminal integration
• Solutions available for indoors, outdoors, common areas, consealed areas and more

Our Technicians Can Build You a Network Solution Using Only Your Existing Electrical Wiring

The Aboundi Electric Connect solution is designed to enable high speed Ethernet traffic over your existing in-premise electrical wiring. This capability allows us to deploy a complete network infrastructure in a fraction of the time of a traditional CAT5/CAT5e/CAT6 network using your existing AC wall outlets.

Benefits of AC power line networking with Aboundi:

• Minimizes Home Run CAT5 cabling - Minimizes the cost and hassles associated with pulling and terminating traditional CAT5 cables. The network runs over standard electrical wiring.
• Total Security - Provides the same or greater security than that provided to local area networks (LANs) by traditional CAT5 cables. It is much more secure than even encrypted WiFi technology.
• Flexible - Relocations of POS terminals or printers is quick and easy.
• Performance - Electric Connect products are rated at speeds up to 200Mb per second

Onsite Services Overview

LIONWISE understands the importance of an investment in new technology and The LIONWISE® POS solutions are sold and supported through a dedicated network of regionally located direct and value-added service organizations that are able to provide timely, high quality local services to restaurants and retailers throughout the U.S. LionWise and its value-added service partners provide a complete one-stop shopping source of products, capabilities and services to ensure your success.

Site Evaluation and configuration planning

Prior to an installation, our services team conducts a thorough evaluation of the site in order to determine the best possible configuration to suit your needs. This includes wiring and networking options, terminal placement, payment connectivity, hardware sizing and selection options, back office system needs such as: system performance, on-line and off-line storage, Management and POS terminal reporting, security considerations, internet access, and system management considerations. The goal is to ensure the system implementation covers all aspects of the project and that the system can accommodate the expected transaction volumes and business growth plans.

Installation

Based on the site evaluation and configuration planning phase, the planned network infrastructure can be installed. This typically includes the network access components (switches, wireless router or access points), wiring from the jack location to each POS terminal location and back office equipment. The LionWise staff works closely with the management team to ensure the physical installation process does not interfere with the normal business operation, and scheduling installation work when it is most convenient for your business. The LionWise Services team is also available to assist in the selection and configuration of your credit card processing solution if needed.
The LIONWISE® POS System is based on the latest Microsoft Windows technology and is compatible with a wide range of hardware solutions. The LionWise team will work to understand your goals and objectives with respect to transaction processing performance and functional capabilities and then recommend hardware components that provide the best price performance, making it possible to achieve your business goals without spending more money than necessary. This includes the selection of server hardware, POS touch screen terminals, guest check printers, and monitors, and other peripherals such as weight scales, barcode readers and handheld terminals. As is done with the networking aspects of the installation, the LionWise team will ensure that the hardware is installed according to specification, and desired location when it is convenient and the least disruptive to the business.

OnSite Training

The LionWise Services team is available to provide on-site training and education on the optimal use of the system. This includes the POS terminal login and transaction processing functions, Back office set-up and on-going administration, cost center creation and employee master record creation, financial report generation at the POS station and in the back office, user security settings, menu management and item pricing, and loyalty program administration. Although the bulk of the training process will likely occur just prior to the launch of the system
The LionWise Services team provides complete software installation and software configuration services to ensure all necessary components are properly installed and configured. This includes the initial configuration of all master records such as: business cost centers, employee master files, employee roles and security rights, menu item definition and pricing, menu discounting rules, POS menu layout and configuration, and loyalty program set up and configuration.
The LionWise staff is also available to assist in the installation and configuration of many common Microsoft applications such as Microsoft Office, including: Outlook e-mail, Word, Excel, and other applications that can be easily interfaced to the LIONWISE® POS system.

Onsite Support

Once the system is live, the LionWise Services team understands that your business depends on system reliability and up time. LionWise provides on-going local support service agreements to ensure that any disruptions to service can be resolved quickly and cost effectively. Support contracts can be structured to ensure that LionWise personnel can be reached 24 hours a day - 7 days a week if needed and will always make their best effort to respond quickly to support calls. LionWise also provides internet based support through a customer portal.